Resume

1301 Duncan Avenue
Cincinnati, OH 45208

Phone: 513-562-0779
E-mail: thsmith@live.com
Blog: http://neworleanstakmebacktothecityilove.blogspot.com

Tracey H. Smith

Objective
To work in a fast paced environment that demands strong organizational, interpersonal and technical skills.
Qualifications
►Positive, self-motivated, highly organized administrator with proven management skills
► Committed to providing superior customer service, both internally and externally
► Recognized for professionalism, resourcefulness, and competence in administrative management
► Proven creative talent and writing skills in developing and implementing successful programs
► Demonstrated ability to grow positive relationships with clients and colleagues
► Strong communication and presentation skills
► Proficient in Microsoft Word, Excel and Microsoft Publisher

Work History
2006—Present, Schiff, Kreidler-Shell Insurance Company, Cincinnati Ohio
Office services supervisor for 118 employee based insurance company. Company is a full service P&C and Life/Benefits insurance agency.
• Reports directly to Vice-President of Human Resources.
• Company-wide event planner for all employee related events including service dinners, employee outings and holiday luncheons.
• Charity event planner for two major fundraisers each year the United Way Campaign and the Fine Arts Fund Event.
• Editor in chief of all internal and external newsletters and publications.
• Developed and implemented an Office Services Manual to assist the company with future new hires within the department.
• Provide tracking and follow up systems for employee performance appraisals.
• Assist VP Human Resources with recruiting and interviewing
• Developed and implemented a New Hire Employee Packet.
• Administrator and trainer for all phone and voicemail systems. Trained in Avaya/Audix systems.
• Responsible for tracking and recording all PTO time utilizing the Soft Time System.
• Developed and implemented a Wellness initiative which included a successful Weight Watcher Program.
• Developed and implemented a “Go Green” initiative company-wide.

1995—2004 Good Neighbor Coffee house, Pensacola, Florida
Owned and operated successful retail business
• Developed and implemented successful business plan for Good Neighbor Coffee House.
• Effectively managed all aspects of business operations including purchasing, inventory control, employee training and supervision, and marketing.
• Created promotion and advertising strategy including Repeat Customer Rewards program that built customer base.

1982—1994 Delta Queen Steamboat Company, New Orleans, LA
Promoted through a series of increasingly responsible administrative positions supporting three paddlewheel steamboats, carrying up to 600 passengers, on three to twelve nightly cruises, traveling various rivers in the Midwest.
1992—1994 Director of Entertainment
• Managed 60 employee entertainment staff including hiring, training, and work schedules.
• Developed and implemented all entertainment programs including shore tours, cooking demonstrations, guest lecturers and performers
1987—1992 Manager of Entertainment
• Assisted director in staff management
• Developed ideas for organized daytime activities and entertainment shows
• Implemented and developed operational manuals for all Theme Oriented Cruises
1986-1987 Manager of Production
• Directed all video production for the company
• Assisted producer of company sales film that was nominated for documentary/sales award
• Coordinated tour schedules for guest performers and lecturers
1984-1986 Shore Tour Manager
• Analyzed river system to create new and betters tours that increased sales by 70%
• Coordinated shore tours with theme cruises

Fundraising Experience

2009 Photography Broker
Norfolk Photographer, David Grulke. Representing his work at galleries and arts festivals

2006-2010 Fine Arts Fund—Cincinnati, OH Schiff, Kreidler-Shell Campaign
Reorganized an employee led “Event Day” to raise money for the Fine Arts Fund.
Raised the Event Day totals from $572.00 to $4,3000.00 in three years.
Employee participation increase to 100% for last two years.
Pledge dollar committed over three year is over $10,000.00 per year.

2006-2010 United Way– Cincinnati, OH Schiff, Kreidler-Shell Campaign
Reorganized an employee led “Event Day” to raise money for the United Way Campaign.
Increased event day totals from $1000.00 to $2,300.00 in three years.
Employee participation increase to 100% for last two years.
Pledge dollar committed over three years is over $18,000.00 per year.

2005-2009 De la Arts Place—Cincinnati, OH
De la Arts place is a non-profit performance company with a committed mission that dance should be for everyone.
Media and Press Coordinator for all productions including “The Nutcracker Jazzed-up” and Dance Cincinnati ‘06
Wrote and submitted stories and press releases regarding the event as well as submitted photographs announcing the production.
Marketing Director of the “Be an Angel, Sponsor a Dancer Program”

2005-2008 School for Creative and Performing Arts-Cincinnati, OH
Liaison (Instructor/Staff/Parents), Dance Department
Event organizer for “A Winter Wonderland of Talents and Sweets
Planned and presented a major fundraiser to maintain teacher salaries for the 2008 school year. Raised $56,000.00.